Experience

Twelve years inside complex financial products — from the bench, not the deck.

A practice built on shipping, not on slides. Below: the rooms I've worked in, the people who'd say so, and the credentials that come with.

2022 — present

Founder & Principal Consultant

7×.consulting · Frankfurt / Remote

Independent practice serving tier-1 banks, fintech scale-ups and product-led organisations across Europe. Embedded research, design and product engagements — typically 8 to 16 weeks.

  • Six tier-1 financial services engagements shipped to production
  • Recurring advisory for two European fintech scale-ups
  • Coached three in-house heads of design through their first year
2018 — 2022

Lead User Researcher

Deutsche Bank — Private & Commercial Bank · Frankfurt

Founded and led the user research practice within the digital private banking division. Grew the team from one to nine, instrumented a bank-wide research repository, and partnered with product on the wealth onboarding redesign.

  • Built the research practice from scratch in a regulated environment
  • Shipped a research repository adopted across six product lines
  • Lead researcher on the wealth onboarding redesign (–58% time-to-account)
2015 — 2018

Senior UX Researcher

European brokerage platform · Frankfurt / London

Embedded researcher on the institutional trading platform team. Built the trader research panel that is still in use today.

2012 — 2015

UX Designer & Researcher

Digital consultancy · Cologne

Generalist design and research work across banking, insurance and B2B SaaS clients. The years that taught me how things really get built.

What clients say
"Niels brought a quietness and rigour to a team that had been running on opinion for years. He left us with a way of working we still use."
VP Product, Tier-1 European Bank
"Few consultants understand both the trading floor and the design studio. Niels is one of them."
Head of Digital, Global Investment Bank
"He told us the truth about our product, kindly. We shipped a better one because of it."
CEO, European Fintech Scale-up
Education
2012
M.Sc. Cognitive Science
University of Osnabrück
2010
B.Sc. Psychology
University of Cologne
Certificates & Training

62 certifications

Over sixty completed certifications across research, design and product — kept current, never collected for show. Click any item to open the linked certificate or PDF.

Nielsen Norman Group

17 / 62

UserZoom

01 / 62

IDEO U

02 / 62

Want the long version?

A one-page CV and detailed engagement portfolio are available on request.